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MSP Tools

Keeping a business operational requires collaboration between many different tools

Keeping a business operational requires collaboration between many different tools and processes at all times. For many businesses, managing every aspect of the IT infrastructure can quickly become an overwhelming task. That’s where MSP tools can help. MSPs (managed service providers) use MSP tools to provide various kinds of ongoing IT support to businesses. Some managed service providers only handle one specific aspect of IT, like cybersecurity or data storage and backup, but other MSPs offer all-inclusive services.

There are many different kinds of MSP tools because there are many different types of MSP software providers. Cybersecurity, cloud storage, professional services automation, and remote monitoring and management (RMM) are just a few of the services that are accomplished using MSP tools. It’s critical that any MSP your business works with uses high quality tools, like the best RMM for MSP. Not all MSP software providers use the same kinds of tools, so it’s important to be familiar with the differences.

A managed service provider with the right MSP software can make it remarkably easier to manage your business’s IT infrastructure and processes. When your in-house teams don’t have to worry about monitoring things like cybersecurity compliance, it frees up resources that you can reallocate toward more strategically important tasks. MSP software can automate and simplify IT processes at your company and turn high-maintenance IT elements into low-maintenance ones.

Managed service providers and the tools they provide are complex subjects. Throughout the rest of this article, let’s look closer at what MSP tools are and how they can benefit businesses. We’ll also look at some MSP examples. Learning about topics like these can help you evaluate whether or not a managed service provider is right for your business.

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Managed Service Provider

Before we dive into the topic of MSP tools, we should start with a basic overview that covers MSP meaning, or how we define an MSP. An MSP (managed service provider) is a company that manages a particular aspect of an organization's IT infrastructure externally. By outsourcing management of different areas of IT, like data storage, cybersecurity, or tech support, companies can reduce long term expenses. MSPs are a more cost-effective method of managing certain operations than hiring full time employees for every single task, especially at small and medium-sized businesses.

The two main differences between an MSP and an internal IT team are that an MSP is an external service and that they typically specialize in providing one specific service or a combination of several. Most MSPs provide software as a service (SaaS) to streamline and often automate management of a particular area of IT. However, some MSPs may provide other services like remote servers or simply an extremely specific type of expertise. In particular, some of the most common tasks that MSPs handle include:

Managed service providers are often in charge of extremely complex and critical processes. MSPs need to use the right tools to provide their services because the quality of the software they use has a huge impact on the success of both the MSP and its clients. A task like cybersecurity should be prioritized, not compromised by a poorly-equipped MSP. 

Luckily, working with MSPs is very common practice for technology companies and it isn’t difficult to find an MSP that can be trusted to manage many of your organization’s IT services with the right MSP tools. Reddit or another form of social media is a good starting place to ask around about MSPs and get recommendations from other people who have worked with them.

MSP Reporting Tools

Each type of MSP uses different tools, since each type of MSP offers a different kind of service. Some MSPs bundle various tools and services under a single provider. It’s important to select the right set of tools for your business’s needs. Using the best MSP tools is a way for providers to ensure they are offering the highest quality service to their clients.

But what is MSP tools in concrete terms? Let’s look at an example. One category of tools for managed service providers includes MSP reporting tools. MSP reporting tools can enable managed service providers to generate reports for clients about the processes that the providers monitor. These reports generally share information about significant actions the MSP has taken and valuable KPIs the MSP has recorded. 

MSP reporting tools help create transparency between MSPs and their clients. Since MSPs manage some of their clients’ most critical IT processes, it's essential for a trusting relationship to exist between MSPs and the organizations they serve.

Some of the best MSP reporting tools are automated. Automation has several benefits, including saving time for the MSP by eliminating the time-consuming process of manually assembling reports, and providing the client with more accurate and consistent information about their managed IT processes.

If you’re searching for the right MSP reporting tool, you may be wondering where to begin looking. You may also be wondering: “what is MSP platform pricing like?” You can find a wide variety of MSP software free online if you need a small-scale solution and don’t have a large pool of resources. The very best MSP software isn’t usually free, but you can find many different kinds of pricing plans to suit different needs and financial parameters.

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MSP Company

Whether you choose free or paid tools, it’s essential for managed service providers to use the right MSP software. Free software is often a perfectly good choice, but it’s also likely you’ll find paid software with more extensive capabilities. For an MSP company that’s evaluating the available software, it’s easy to become paralyzed by the amount of choices. How do you know which MSP software is best for your business? 

Here are a few managed services examples you can use as a starting point. Each type of MSP employs experts in different areas (like an MSP platform file cache service agent). Each of these tools also serves a different purpose, but all of them are examples of MSP tools.

Trava

Trava is a cyber risk management provider that can supply the tools MSPs need in order to offer cybersecurity compliance and reporting services to their clients. Trava bundles cyber risk assessment and cybersecurity insurance into a comprehensive risk management tool.

Quest

Quest is a data backup and recovery tool that enables MSPs to create snapshots in frequent increments to provide clients with recovery point objectives. The recovery process is non-disruptive so the client’s workflows are not interrupted and they can return to work with no trouble.

Atera

Ateria is a professional services automation (PSA) tool for MSPs that packages professional services automation with remote monitoring and management. This enables clients to use automation and remote monitoring in tandem to automate tedious tasks and review them for accuracy.

Carbonite

Carbonite is a cloud migration tool that greatly simplifies the process of transferring data and applications from physical storage devices to a virtual cloud storage environment. It uses a streamlined, automated process to make cloud migration quick and easy and AES 256-bit encryption to ensure high standards of security.

MSP Solution

Finding the right MSP solution for your business can be a challenging process, but the benefits of working with a trusted MSP are almost always worth it. Successful day-to-day operation of your business often comes down to the quality of MSP software you’re using. When choosing an MSP, Microsoft’s Azure Partner Network or other, similar authoritative sources are great places to look for recommendations.

There are many different kinds of MSP solutions, meaning there are also many kinds of benefits to MSP solutions. Even though MSPs provide almost exclusively IT-related services, that doesn’t mean they’re only useful for tech companies. 

When people have questions about MSPs, they sometimes ask things like “what is MSP in healthcare?” or in other, non-tech industries. All types of companies in nearly every industry utilize complex software systems to power their operations, so nearly any company could benefit from one type of MSP or another.

Here are some of the most significant benefits of MSP tools in general:

Save Time and Money

One of the primary benefits of using any kind of MSP tool is that it can save time and money. When a business doesn’t need to use internal resources to manage a certain process or set of processes, it frees up those resources to be reallocated elsewhere. For many businesses, hiring a full IT team is not an affordable option. MSP tools make it possible for managed service providers to offer these businesses a less expensive way to manage essential IT processes.

Improve Security

MSP security tools can reduce an organization’s level of cyber risk. Managed service providers can use MSP security tools like Trava to offer cyber insurance and comprehensive cyber risk assessments for clients.

Ensure Compliance

Another important aspect of cyber risk management is compliance. MSPs can also use a risk management tool like Trava to manage compliance with government regulations. Compliance management is especially important for organizations like healthcare providers that deal with sensitive customer information on a regular basis.

This is just a brief overview of some of the different types of MSP tools and their benefits. If you want to do further research on MSP tools, a good place to start might be a resource that provides in-depth coverage of the specific type of tool you’re interested in. For example, you can visit Trava’s website for more information about MSP cyber risk management tools.

Sources

https://www.manageengine.com/remote-monitoring-management/msp-software.html

https://www.itarian.com/msp/what-is-msp-in-cyber-security.php

https://www.atera.com/what-is-an-msp/

https://www.brightgauge.com/blog/automation-transform-client-reporting

https://www.mspinsights.com/doc/top-free-msp-tools-to-help-grow-your-business-0001

https://www.channelinsider.com/managed-services/best-managed-service-provider-msp-tools/

https://partner.microsoft.com/en-rs/membership/azure-expert-msp

https://www.dsm.net/it-solutions-blog/5-benefits-of-a-managed-services-provider

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